Shipping Policy ā€“ MiistiqFashion

At MiistiqFashion, we are dedicated to delivering stylish womenā€™s westernwear straight to your doorstep with speed and reliability. Partnering with Shiprocket, we ensure efficient shipping services across India. Please find our comprehensive shipping policy below:

Shipping Coverage

  • We currently deliver to all serviceable pin codes across India.

  • If your area is not serviceable, our team will inform you within 24 hours of placing your order.

Shipping Charges

  • Standard Shipping:Ā A flat shipping fee of ā‚¹29 is applicable on all orders.

  • Express Shipping (where available):Ā Additional charges may apply depending on the delivery speed and location selected.

Order Processing

  • Processing Time:Ā Orders are usually processed withinĀ 1ā€“2 business daysĀ from the date of order placement.

  • Customized/Pre-order Items:Ā These may require additional processing time, which will be communicated at the time of purchase.

  • Dispatch Confirmation:Ā Once your order is shipped, you will receive an email and SMS with the tracking details.

Estimated Delivery Time

  • Metro Cities:Ā 2ā€“4 business days

  • Tier 2 & Tier 3 Cities:Ā 3ā€“6 business days

  • Remote Locations:Ā 5ā€“8 business days
    Note: Delivery timelines may be affected by weather conditions, logistical delays, or public holidays. Any such delays will be communicated to you.

Order Tracking

  • You can track your shipment in real-time using the tracking link sent via email or SMS after dispatch.

  • Alternatively, you may visit ourĀ ā€œTrack Your Orderā€Ā page and enter your order ID and email address.

Failed Delivery Attempts

  • The courier will attempt to deliver your package up toĀ two times.

  • If the delivery is unsuccessful due to incorrect address, recipient unavailability, or other reasons, the package will be returned to our warehouse and the order will be canceled.

  • Refunds, if applicable, will be issued in accordance with our refund policy.

  • Please ensure your address and contact information are accurate to avoid delays or failed deliveries.

Damaged or Missing Items

If you receive a damaged package or items are missing:

  1. Notify us withinĀ 48 hoursĀ of delivery via email or phone.

  2. Provide clear photos of the package and contents for verification.

  3. Once verified, we will arrange a replacement or initiate a refund as applicable.

Non-Serviceable Areas

  • In the event your location is not serviceable, we will notify you within 24 hours of order placement and initiate a full refund if payment has already been made.

Additional Information

  • Public Holidays & Weekends:Ā Orders placed during these times will be processed on the next business day.

  • Multiple Shipments:Ā If your order includes multiple items, they may arrive in separate packages with individual tracking details.

For any assistance or queries regarding your shipment, feel free to contact our Customer Care team:

šŸ“§Ā Email:Ā contact@miistiqfashion.com
šŸ“žĀ Phone:Ā +91 98110 80528 (10 AM ā€“ 7 PM, Monday to Saturday)