Shipping Policy – RESEDA BUYING AGENCY

At MiistiqFashion, we are committed to bringing trendy women’s westernwear to your doorstep with efficiency and care. Through our partnership with Shiprocket, we offer reliable shipping services throughout India. Please find the details of our shipping policy below:

Shipping Coverage

We deliver to all serviceable pin codes across India.
If your area is not covered, our team will notify you within 24 hours of placing your order.

Shipping Charges

• Standard Shipping: A flat shipping fee of ₹29 applies to all orders.

• Express Shipping (where available): Additional charges may apply depending on your location and preferred delivery speed.

Order Processing

• Processing Time: Orders are typically processed within 1–2 business days from the date of order placement.

• Customized or Pre-order Items: These may require extra processing time, which will be communicated during checkout.

• Dispatch Confirmation: You will receive an email and SMS with tracking details once your order has been shipped.

Estimated Delivery Time

• Metro Cities: 2–4 business days

• Tier 2 & Tier 3 Cities: 3–6 business days

• Remote Locations: 5–8 business days

Please note: Delivery timelines may be impacted by weather conditions, logistical disruptions, or public holidays. Any such delays will be communicated promptly.

Order Tracking

Track your shipment in real-time via the tracking link sent to you by email or SMS once the order is dispatched.
Alternatively, visit our “Track Your Order” page and enter your order ID and email address for updates.

Failed Delivery Attempts

• The courier will attempt delivery up to two times.

• If delivery fails due to incorrect address, recipient unavailability, or other reasons, the package will be returned to our warehouse and the order will be canceled.

• Refunds, if applicable, will be processed as per our refund policy.

Please double-check your address and contact details to ensure smooth delivery.

Damaged or Missing Items

If you receive a damaged package or find any items missing:

1. Contact us within 48 hours of delivery via email or phone.

2. Share clear photos of the package and contents for verification.
   Once confirmed, we will arrange for a replacement or refund, as applicable.

Non-Serviceable Areas

If your location is not serviceable, we will notify you within 24 hours of order placement and initiate a full refund if payment has been made.

Additional Information

• Public Holidays & Weekends: Orders placed during these times will be processed on the next business day.

• Multiple Shipments: Orders containing multiple items may be shipped in separate packages, each with its own tracking information.

For any assistance or queries, our Customer Care team is always ready to help:

📧 Email: info@miistiqfashion.com
📞 Phone: +91 8368551070 (10 AM – 7 PM, Monday to Saturday)